:root{--bg: #080808;--bg-sidebar: #0c0c0c;--surface: #121212;--surface-raised: #181818;--surface-hover: #1e1e1e;--border: #222222;--border-light: #2a2a2a;--text: #e0e0e0;--text-secondary: #999999;--text-muted: #666666;--green: #34d399;--green-bg: rgba(52, 211, 153, .08);--yellow: #fbbf24;--yellow-bg: rgba(251, 191, 36, .08);--red: #f87171;--red-bg: rgba(248, 113, 113, .08);--blue: #60a5fa;--blue-bg: rgba(96, 165, 250, .08);--purple: #a78bfa;--purple-bg: rgba(167, 139, 250, .08)}*{margin:0;padding:0;box-sizing:border-box}body{font-family:Inter,-apple-system,BlinkMacSystemFont,system-ui,sans-serif;background:var(--bg);color:var(--text);line-height:1.5;-webkit-font-smoothing:antialiased;font-size:14px}a{color:var(--blue);text-decoration:none}button{font-family:inherit;cursor:pointer}input,select,textarea{font-family:inherit;font-size:13px;background:var(--surface);color:var(--text);border:1px solid var(--border-light);border-radius:6px;padding:8px 10px}input:focus,select:focus,textarea:focus{outline:1px solid var(--blue)}textarea{resize:vertical;min-height:80px;width:100%}.mono{font-family:JetBrains Mono,SF Mono,ui-monospace,monospace}.app-layout{display:flex;min-height:100vh}.main-content{flex:1;margin-left:232px;min-height:100vh;padding:20px 28px 60px}.sidebar{width:232px;background:var(--bg-sidebar);border-right:1px solid var(--border);position:fixed;inset:0 auto 0 0;display:flex;flex-direction:column;z-index:100}.sidebar-logo{padding:18px 18px 14px;display:flex;align-items:center;gap:10px}.sidebar-logo-icon{width:30px;height:30px;border-radius:8px;background:#2a2a2a;color:var(--green);display:flex;align-items:center;justify-content:center;font-weight:700}.sidebar-logo-title{font-weight:700;font-size:14px}.sidebar-logo-sub{font-size:10px;color:var(--text-muted)}.sidebar-nav{flex:1;overflow-y:auto;padding:8px 0}.sidebar-section-label{font-size:10px;font-weight:600;color:var(--text-muted);text-transform:uppercase;letter-spacing:.8px;padding:10px 18px 4px}.sidebar-link{display:flex;align-items:center;gap:8px;padding:7px 18px;font-size:13px;color:var(--text-secondary);border-left:2px solid transparent}.sidebar-link:hover{color:var(--text);background:var(--surface-hover)}.sidebar-link.active{color:var(--text);background:#ffffff0f;border-left-color:var(--green)}.sidebar-count{margin-left:auto;font-size:11px;color:var(--text-muted);background:var(--surface-raised);border-radius:8px;padding:0 7px}.sidebar-count.hot{background:var(--red-bg);color:var(--red)}.sidebar-footer{padding:12px 18px;border-top:1px solid var(--border);font-size:12px;color:var(--text-secondary);display:flex;justify-content:space-between;align-items:center}.page-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:16px;gap:12px;flex-wrap:wrap}.page-head h1{font-size:18px}.card{background:var(--surface);border:1px solid var(--border);border-radius:10px;padding:16px 18px;margin-bottom:14px}.card h2{font-size:14px;margin-bottom:10px}.card-sub{color:var(--text-secondary);font-size:13px}.btn{display:inline-flex;align-items:center;gap:6px;background:#e0e0e0;color:#111;border:none;border-radius:6px;padding:7px 14px;font-size:13px;font-weight:600}.btn:hover{background:#fff}.btn:disabled{opacity:.45;cursor:default}.btn-ghost{background:transparent;color:var(--text-secondary);border:1px solid var(--border-light)}.btn-ghost:hover{background:var(--surface-hover);color:var(--text)}.btn-danger{background:var(--red);color:#000}.btn-sm{padding:4px 10px;font-size:12px}.badge{display:inline-flex;align-items:center;border-radius:999px;font-size:11px;font-weight:600;padding:1px 9px;white-space:nowrap}.badge-status-new,.badge-status-triage{background:var(--blue-bg);color:var(--blue)}.badge-status-open,.badge-status-in_progress{background:var(--yellow-bg);color:var(--yellow)}.badge-status-awaiting_customer{background:var(--purple-bg);color:var(--purple)}.badge-status-awaiting_third_party,.badge-status-scheduled{background:var(--surface-raised);color:var(--text-secondary)}.badge-status-resolved,.badge-status-closed{background:var(--green-bg);color:var(--green)}.badge-status-cancelled{background:var(--surface-raised);color:var(--text-muted)}.badge-p{font-family:ui-monospace,monospace}.badge-p-P1{background:var(--red-bg);color:var(--red)}.badge-p-P2{background:var(--yellow-bg);color:var(--yellow)}.badge-p-P3{background:var(--blue-bg);color:var(--blue)}.badge-p-P4{background:var(--surface-raised);color:var(--text-secondary)}.badge-sla-ok{background:var(--green-bg);color:var(--green)}.badge-sla-risk{background:var(--yellow-bg);color:var(--yellow)}.badge-sla-breach{background:var(--red-bg);color:var(--red)}.badge-internal{background:var(--yellow-bg);color:var(--yellow)}.table{width:100%;border-collapse:collapse;font-size:13px}.table th{text-align:left;font-size:11px;text-transform:uppercase;letter-spacing:.5px;color:var(--text-muted);padding:8px 10px;border-bottom:1px solid var(--border)}.table td{padding:9px 10px;border-bottom:1px solid var(--border);vertical-align:top}.table tr:hover td{background:var(--surface-hover)}.table a{color:var(--text)}.table a:hover{color:var(--blue)}.toolbar{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:14px;align-items:center}.toolbar input[type=search]{min-width:240px;flex:1;max-width:380px}.detail-layout{display:grid;grid-template-columns:1fr 300px;gap:14px;align-items:start}@media(max-width:1000px){.detail-layout{grid-template-columns:1fr}}.timeline-item{display:flex;gap:10px;padding:10px 0;border-top:1px solid var(--border)}.timeline-item.internal{background:#fbbf240a;border-left:2px solid var(--yellow);padding-left:10px}.timeline-avatar{width:30px;height:30px;border-radius:50%;flex-shrink:0;font-size:12px;font-weight:700;display:flex;align-items:center;justify-content:center;background:var(--surface-raised);color:var(--text-secondary)}.timeline-avatar.staff{background:#1d2b1f;color:var(--green)}.timeline-body{flex:1;min-width:0}.timeline-head{display:flex;gap:8px;align-items:baseline;flex-wrap:wrap}.timeline-author{font-weight:600;font-size:13px}.timeline-date{font-size:11px;color:var(--text-muted)}.timeline-text{font-size:13px;margin-top:3px;white-space:pre-wrap;word-break:break-word}.timeline-event{font-size:12px;color:var(--text-muted);padding:6px 0 6px 40px;border-top:1px dashed var(--border)}.side-field{margin-bottom:12px}.side-field label{display:block;font-size:11px;color:var(--text-muted);text-transform:uppercase;letter-spacing:.5px;margin-bottom:4px}.side-field select,.side-field input{width:100%}.sla-row{margin-bottom:10px}.sla-row-head{display:flex;justify-content:space-between;font-size:12px}.sla-bar{height:5px;border-radius:3px;background:var(--surface-raised);margin-top:4px;overflow:hidden}.sla-bar-fill{height:100%;border-radius:3px;background:var(--green)}.sla-bar-fill.warn{background:var(--yellow)}.sla-bar-fill.breach{background:var(--red)}.stat-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:12px;margin-bottom:14px}.stat-tile{background:var(--surface);border:1px solid var(--border);border-radius:10px;padding:14px 16px}.stat-value{font-size:24px;font-weight:700;font-family:ui-monospace,monospace}.stat-label{font-size:11px;color:var(--text-muted);text-transform:uppercase;letter-spacing:.5px}.stat-tile.hot .stat-value{color:var(--red)}.stat-tile.warn .stat-value{color:var(--yellow)}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0009;z-index:200;display:flex;align-items:center;justify-content:center;padding:16px}.modal{background:var(--surface-raised);border:1px solid var(--border-light);border-radius:12px;padding:20px;width:100%;max-width:520px;max-height:90vh;overflow-y:auto}.modal h2{font-size:15px;margin-bottom:12px}.field{margin-bottom:12px}.field label{display:block;font-size:12px;font-weight:600;margin-bottom:4px}.field input,.field select{width:100%}.field-hint{font-size:11px;color:var(--text-muted);margin-top:3px}.alert{border-radius:8px;padding:10px 12px;font-size:13px;margin-bottom:12px}.alert-error{background:var(--red-bg);color:var(--red);border:1px solid rgba(248,113,113,.2)}.alert-success{background:var(--green-bg);color:var(--green);border:1px solid rgba(52,211,153,.2)}.empty,.spinner{text-align:center;color:var(--text-muted);padding:40px}.chip{display:inline-flex;align-items:center;gap:6px;background:var(--surface-raised);border:1px solid var(--border-light);border-radius:6px;padding:3px 8px;font-size:12px;margin:3px 4px 0 0}.chip button{background:none;border:none;color:var(--red);font-size:11px}.tabs{display:flex;gap:4px;border-bottom:1px solid var(--border);margin-bottom:14px;flex-wrap:wrap}.tab{background:none;border:none;color:var(--text-secondary);padding:8px 14px;font-size:13px;border-bottom:2px solid transparent}.tab.active{color:var(--text);border-bottom-color:var(--green)}.login-wrap{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:16px}.login-card{background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:28px;width:100%;max-width:380px}.login-card h1{font-size:17px;margin-bottom:4px}.login-card .field input{width:100%}.qr-secret{font-family:ui-monospace,monospace;font-size:12px;word-break:break-all;background:var(--surface-raised);padding:8px;border-radius:6px;margin:8px 0}